Hi, welcome to the ideaslides Refund Rules. These rules outline what you can expect from the items you buy.

To start a return, you can contact us at [email protected]. 

The products that we sell on the platform are digital goods and cannot be "returned", so your entitlement to a refund is designed with this in mind.

Before you ask for a refund
If you have purchased an item and you are experiencing a technical issue with the item we recommend that you contact the author first and seek assistance. 

We only accept the order refund request within 1 month.
There is no service charge for the refund. It will be refunded in full.

Refundable case
· Unable to download the item.
· Item is "not as described" or the item doesn’t work the way it should.
· Item has a security vulnerability.
· The downloaded item is inconsistent with the Demo.
· Item support is promised but not provided

Non refundable case
· You don't want it after you've downloaded it
· The item did not meet your expectations or you feel the item is of low quality
· You bought an item by mistake
· You find that it is not compatible with your software version.
· You can no longer access the item because it has been removed.(we advise you to download items as soon as you have purchased them to avoid this situation).